Delivery terms 2026 | Effective: 1 October 2026
Depending on the order amount, processing and shipping costs will be calculated. The basis is the net goods value of each individual order.
Shipping costs
| From | To | Charge |
|---|---|---|
| EUR 0.00 | EUR 9,999.99 | 100% of shipping costs * |
| EUR 10,000.00 | – | free delivery * |
Pallet deliveries
Orders received by 12:00 PM are – depending on product availability, route planning, and delivery requirements – deliverable within 48 to 72 hours at the earliest.
| Pallet type | Amount |
|---|---|
| Euro pallet | EUR 65 / pallet |
| Module pallet | EUR 130 / pallet |
* The additional services listed below are charged regardless of the order value, provided they are necessary and actually utilized.
* Deliveries with a small truck (19 t) are exempt from the general shipping cost regulations, as increased transport costs may arise.
* The threshold "free delivery" applies only within the standard delivery areas offered by pv MAX. For deliveries outside these areas, it only applies with explicit confirmation in the offer or in the order confirmation. "Free delivery" solely regulates the cost bearing; the transfer of risk is governed by § 6 of the GTC.
Additional delivery services
Fixed delivery before 10:00
Additional charges apply where delivery before 10:00 is requested as a binding time.
EUR 35.00
Fixed morning delivery
Additional charges apply where a binding morning delivery window is requested.
EUR 25.00
Fixed afternoon delivery
Additional charges apply where a binding afternoon delivery window is requested.
EUR 25.00
Delivery with telephone pre-notification
Telephone pre-notification of delivery by the carrier is charged separately.
EUR 5.00
Delivery with tail lift
Delivery is made by truck with a tail lift and hand pallet truck. For loading and unloading, the maximum dimensions are 240 cm in length and 120 cm in width. Possible only on paved, concrete or asphalt surfaces.
EUR 35.00
Delivery with truck-mounted forklift
Delivery is made with a truck-mounted forklift so that the pallets can be unloaded at the stated delivery location. The unloading point must be accessible to an 18-metre truck.
EUR 75.00
Additional delivery address
For each additional delivery address on the same route. The unloading point must be accessible by truck.
EUR 35.00 per additional address
Transport of long goods
A surcharge may apply to orders containing items longer than 2.4 m.
Price on request
Collections from our LU-Dudelange warehouse
For collections from our logistics location in Dudelange, an administrative charge applies to orders below EUR 5,000.
Collection address: ARTHUR WELTER LOGISTICS Sàrl, for the attention of pv MAX S.à r.l., Parc Logistique Eurohub Sud 345, Z.A.E. Wolser G, L-3434 Dudelange, Luxembourg.
EUR 35.00
Dangerous goods surcharge
A one-off dangerous-goods surcharge applies to orders containing dangerous goods, e.g. lithium-ion batteries.
EUR 50.00
If there is an increased risk at the unloading point, an alternative unloading location may be proposed. If the recipient nevertheless insists on the originally requested location, unloading is carried out at the recipient's risk.
General delivery conditions
Delivery times
Unless otherwise specified, standard delivery times are Monday to Friday from 08:00 AM to 06:00 PM.
Access / accessibility
Loading and unloading locations must be accessible for an international truck (approximately 16.5 m total length / 13.6 m semi-trailer). If a location is not accessible as required or this only becomes apparent on-site, additional costs may arise and the delivery may be delayed. Waiting times of the carrier, for which the recipient is responsible, as well as missing unloading equipment (e.g., forklift) at the delivery location will be charged based on actual expenses.
Changes and cancellations
For orders that are already scheduled for shipping and are subsequently changed, a processing fee will be charged. This amounts to at least 50.00 EUR; the final amount depends on the actual effort. For cancellations, § 5a of the GTC applies.
Second delivery attempt due to absence or refusal of acceptance
If a second trip is required due to the recipient's absence or unjustified refusal of acceptance, the additional transport costs will be charged; the transport costs can therefore amount to up to double the amount. Furthermore, § 6a of the GTC applies.
Construction-site deliveries with fixed appointment
For construction site deliveries with a binding delivery date, we reserve the right to charge additional costs after prior notification.